At Farrah’s, we love to hear from our customers. The following are some of the questions we get asked most often, with answers. But if you have any other questions please contact us.
About our products
Are all of your products made in New Zealand?
Yes, all of Farrah’s products are proudly made in New Zealand, and our world class factory is located right here in Upper Hutt, Wellington. Where possible, we work with other NZ made products and suppliers. For example, our flour is milled locally (just down the road), our beautiful bags are made in Christchurch and the boxes our Wraps get shipped in are made in Levin. We get a real buzz from the great relationships we have with the people we do business with, and it’s even better to know we are supporting other NZ businesses, jobs, innovators and communities.
How are Farrah’s Wraps and Tortillas made?
Our master mixers begin the art of the baking process by batch mixing all the ingredients to ensure we always create a perfect soft and silky dough. There are different ingredients for both Wraps and Tortillas. The dough is then gently divided and shaped into precise round balls, essential for that perfectly round Wrap. The dough balls are proofed under tightly controlled temperature and humidity throughout the different seasons before being individually formed into Wraps and Tortillas. Staying true to traditions we bake each side of the Wraps and Tortillas over an open flame oven, just like the Aztecs did in Mexico all those years ago. After cooling, the Wraps and Tortillas undergo a series of strict quality checks to ensure your Farrah’s Wraps and Tortillas reach you in premium condition.
Why don’t Farrah’s Wraps or Tortillas crack or split when rolled?
It’s a combination of our recipes and how we make them.
Importantly, each Wrap and Tortilla is made from a single dough ball which gets individually formed into a Wrap. That means we never rework or reuse any dough, helping create a stronger and more pliable Wrap or Tortilla.
Our Tortillas are best heated to ensure they don't crack or split.
We pride ourselves on making world class Wraps and Tortillas. So if you are unhappy with how your Wraps have performed, please see ‘The Farrah’s Promise’ guarantee on the back of the packaging.
Do you make gluten free wraps or tortillas?
Not at the moment. Our Wraps are all made with wheat flour, however we are always exploring what new products to make next…
Are Farrah’s Spice Mixes gluten free and suitable for vegetarians and vegans?
Yes, all of our spices mixes are gluten free (except for Crispy Chicken) and they don’t have any artificial flavours or colours. You will find symbols to indicate our products are gluten free and that represent, Vegan and Vegetarian suitability on the back of our packaging.
Are your wraps and tortillas suitable for vegetarians and vegans?
Yes (excluding Farrah’s Garlic Butter Wraps and Honey Wheat Wraps) all of Farrah’s Wraps and Tortillas are suitable for vegetarians and vegans. You will find symbols to represent Vegan and Vegetarian suitability on the back of our packaging.
Are your products Halal?
Yes, all of Farrah’s products are Halal certified by the Federation of Islamic Associations of New Zealand inc. (FIANZ). You’ll find a Halal symbol on the back of our packaging.
Is the Emulsifier 471 in your wraps from vegetable or animal origin?
Emulsifier 471 in our Wraps is a plant based ingredient. All of our products are suitable for vegetarians and vegans, and are Halal certified.
How many wraps are in a packet of Farrah’s Wraps?
All our Wraps come in packets of six, except for our White Snack Wraps and Honey Wheat Snack Wraps, which have eight in each packet.
How many tortillas are in a packet of Farrah’s Tortillas?
All our Tortillas come in packets of 10, expect our Taco Tortillas, which have 12 in each packet.
Where can I find the Best Before Date on your packets?
You can find the Best Before Date along the front right hand side of the packet of our Wraps and Tortillas. Our Meal Kits Best Before Date is located on the right hand side of the box, and our Spice Mixes Best Before Date is on the back of pack at the bottom right hand corner above the barcode.
What is ‘The Farrah’s Promise?’
If your Farrah’s Wraps don’t perform as promised, we’ll give you a full product replacement or a refund, guaranteed!
Getting the best from your Farrah’s Wraps
Where should I store Farrah’s Wraps and Tortillas?
For best results keep the packet sealed airtight and store at room temperature in a dry place out of direct sunlight, such as in your pantry. Consume within 5 days of opening.
Wraps and Tortillas can also be frozen for up to 3 months (freeze flat so that you can use one wrap at a time). Thaw at room temperature before use and consume within 5 days of thawing.
Can I store my wraps or tortillas in the fridge?
Yes, you can, but it’s not recommended. The fridge can make your wraps or tortillas harden and less flexible than you would like. The fridge can also cause moisture to migrate to the middle which can make the wraps stick together. We recommend Farrah’s Wraps and Tortillas are best stored at room temperature in the pantry and away from direct sunlight.
How long will my wraps or tortillas stay fresh?
Your Wraps or Tortillas will remain fresh until the Best Before Date on the packet, if they have been unopened. Once they are opened we recommend you use them within 5 days. All of our packets have a useful resealable zip-lock to keep air out of the packet and the Wraps fresher and softer.
Do I need to heat Farrah’s Wraps or Tortillas before eating them?
Farrah’s Wraps are soft and pliable, and taste great eaten straight from the packet. You can warm them if you wish, in a frying pan, a sandwich press or a microwave. We recommend heating Farrah’s Tortillas, these are a different recipe and are best used heated.
You’ll find full heating instructions on the back of our packaging. If you want to make a burrito with lots of fillings, briefly heating the Tortilla should give you more flexibility and stretch, allowing you to encase all of your tasty fillings.
What else can I do with wraps other than make sandwiches?
There are many things you can make with Farrah’s Wraps, Tortillas and Spice Mixes. With the Wraps and Tortillas you can fill them, fold them, roll them, wrap them, shape them, fry them, bake them, stack them, grill them or dip them! Visit our Farrah’s Kitchen page for inspirational recipe ideas for all of our products.
Where can I buy Farrah’s Products?
Our Wraps are available from all leading supermarkets in New Zealand, and other independent retail stores. Some supermarkets may not stock the full range of Farrah’s. If they don’t have your favourite in store, please just ask the store and they may be able to order them in.
Does Farrah’s sponsor schools and community events?
At Farrah’s we love to support community events, and we give generously to many schools and charities in New Zealand every year.
How we can help will depend on your request. We are sure you will understand that, while we would like to support every worthwhile causes we hear from, we can’t assist in everyone.
Please email us with your sponsorship request and details at least 6 weeks prior to your event.
Where can I purchase Farrah’s Tortilla Wrap Bake Tins?
Farrah’s Bake Tins are a real hit when entertaining friends and family, and add excitement and inspiration to week-day meals.
Use your healthy baked wrap baskets to hold cold or hot food, from Mexican taco recipes to soups, curries and fresh salads. Farrah’s Bake Tins come in a set of two quality non-stick coated tins, and they are only available direct through Farrah’s. Please contact us for further information.